What can you do at the MCGM’s Water Works Department?

The Water Works Department is an Administrative Department of MCGM that issues various Permits in consultation with and advice from other technical advisory departments like Engineering, Assessment & Collection, and the Pest Control Department etc. In view of this, it is necessary to obtain a Permit from the Water Works department when applying for a new water connection.

 

Who authorizes a water connection?

  • The Water Works Department of the local Ward Office authorizes the water connection

How do you apply?

  • Visit the Water Works Department of your local Ward office directly
  • Fill and submit the standard application form to the Water Works Department of your local Ward office

 

The Application for issuing a new water line connection depends on the category of the connection.

Categories of Water Line Connection:

New Connection (Individual)

Existing Connection (Cooperative Housing Society)

Slums (Standard Post Connection)

 

1. New Connection (Individual)

Sr. No.

Documents to be checked

UMCCN

MCCN

DCCN

HGCCN

1  Copy of valid Intimation of approval of the construction

Mandatory

Mandatory

Mandatory

Mandatory

2  Set of approved plans (Certified copy).

Mandatory

Mandatory

Mandatory

Mandatory

3 Appointment letter of Licensed Plumber.

Mandatory

Mandatory

Mandatory

Mandatory

4 Estimated cost of construction.

Mandatory

Mandatory

Mandatory

Mandatory

5 Pending bills of all existing connection.

Mandatory

Mandatory

Mandatory

Mandatory

6 Commencement certificate

Mandatory

Mandatory

Mandatory

8 Down-take pipeline design by Licensed Plumber (Building up 7 floors).

Mandatory

9 Down-take pipeline design by Executive engineer of planning and research (Building of 8 floors and above and above and requiring fire fighting arrangement).

Mandatory

10 Chief Fire Officer NOC (as applicable).

Mandatory

11 Tanker water challans.

Mandatory

12 Special water requirement if any.

Mandatory

13 Representation of all occupants of building.

Mandatory

14 Copy of agreement between occupants and developers.

Mandatory

 UMCCN : Construction connection – Un metered.
MCCN : Construction CCN ( metered ) / labour drinking CCN.
DCCN : Permanent CCN.
HGCCN : Temporary CCN on humanitarian ground.

 

 

2. Existing Connection (Corporative Housing Society)

 Sr. No.  Document  Mandatory

 1.

 Copy of latest water charges bills paid.

 

Mandatory

 2.

 For commercial water connection, copy of license issued by the MCGM Authority.

 

3. Slums (Standard Post Connection)

 Sr. No.  Document  Mandatory

 1.

 Resolution of the Nal committee.

 

Mandatory

 2.

 Ration card xerox copies.

 3.

 Electoral roll list (prior to 1/1/1995).

 4.

 Appointment letter of license plumber.

 5.

 Location sketch showing structures of applicants.
Following Documents are required Only in case of Renewal/Transfer Applications along with the above documents

 6.

 Copy of latest water charges bill.

 

Mandatory

 7.

 For commercial water connection, copy of license issued by the MCGM Authority.
Approving Authority Assistant Engineer Water Works/ Executive Engineer – WW, Dy. Hydraulic Engineer, Hydraulic. Engineer depending on the diameter of pipe line)
Processing Duration Seven days (per scrutiny level) for all other applications from the date of submission of valid application along with required documents. (However, 7 days may be difficult with some applications, which may take beyond 6 months. The Water Works department can process the application within 7 days provided A&C, AEE, PCO has approved it and all taxes are paid).
Application Scrutiny Levels Normally there are two levels scrutiny for all applications. More levels than two required, depending on diameter of pipeline.

 

Fees Applicable

 

Scrutiny Fee payable at the time of submission of New Application
Schedule Fee payable after approval of Application by the Competent Authority

 

In case of water leakage or a burst pipe:

  • Call or visit your Water Works Department of the local ward office and register a complaint
  • The labour staff will visit the site and investigate the situation
  • If the problem is found out of Municipal limit (i.e. private property) the owner will be sent a notice to fix the leak in 1-3 days, depending on the degree of the leak. Or else the water connection will be disconnected.
  • If the leak is in Municipal limit, the engineering staff immediately attends to the problem.

 

In case of any bill dispute:

  • Visit the Water Works Department of the concerned Ward Office and register your dispute
  • Also register your email id and your mobile number to get instant bill related updates
  • The dispute must be registered before the due date
  • 50% of the dispute bill amount must be paid regardless of any claims by the complaintant

 

 

Source: This information was obtained from the MCGM

 

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