How to Complain Against Errant Telemarketers

February 1, 2020

In today’s day and age acquiring a person’s contact details is far simpler than ever before. Taking advantage of this are many unsolicited telemarketers who call at any hour of the day bringing a halt to your routine.

The following are a few simple ways to lodge a complaint that will bring an end to this particular ordeal:

Register a complaint

If you receive unsolicited commercial communications a week after registration of your telephone number in the NCPR, register a complaint by:

• Calling or sending an SMS to 1909 (Toll free)

Points to remember:

• Registered the complaint from the telephone number on which you received the unsolicited commercial communication.
• Make the complaint within three days of receipt of the unsolicited commercial communication

Register a Complaint – Dial 1909

Dial 1909 and choose one of the following:

• A customer care executive
• IVRS (Interactive Voice Response System)

Register a Complaint – Customer Case Executive

• Dial 1909 and select the option for Customer Care Executive
• Provide the following details of the unsolicited commercial communication:
  • Particulars of the telemarketer
  • The telephone number of the unsolicited commercial communication
  • The date and time of the call
  • A brief description of the unsolicited commercial communication
  • The customer care executive will register the complaint and will give you a unique complaint number
  • Keep the unique complaint number safely
  • The status of your complaint will be communicated to you within 7 days

Register a Complaint – SMS to 1909

• Register your complaint by sending an SMS to 1909 in the format given below –

“COMP TEL NO XXXXXXXXXX, dd/mm/yy, Time hh:mm”

Where XXXXXXXXXX is the telephone number or header of the SMS, as the case may be, from which the unsolicited commercial communication has originated

• A unique complaint number will be sent to you through an SMS
• The status of your complaint will be communicated to you within 7 days

By following these simple steps you will be free of those pesky telemarketers permanently.

Source: This information was obtained from the ‘Council For Fair Business Practices’ – Newsletter

Tags: Be a Smart Consumer

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