Mumbai potholes: After BMC’s e-governance app fails to resolve civic complaints, its website fares no better

Bhavesh Purohit had only good things to say about the BMC’s promptness in addressing complaints. That endorsement, however, lasted less than a day.

The Kandivali resident reported a bad patch of road in Thakur Village on the BMC’s website — in — earlier last month. The following day, he was notified that the complaint had been forwarded to the assistant civic engineer (maintenance) of the ward and action had been taken.