How do the State’s Common Service Centres (Maha e-Seva Kendras) Work?

The Government of Maharashtra has implemented a National e-Governance Plan (NeGP) to provide government services, such as getting Income Certificates, or Domicile Certificates, to the citizens at their doorstep and at an affordable cost. With an aim to bring transparency into the system and establish citizen centric governance, their plan is to set up 11,819 Common Service Centres (CSC) under the NeGP.

The Government of Maharashtra has launched a CSC scheme called ‘Maha e-Seva Kendra’. Altogether 10,483 centres in rural areas, and 1,336 centres or ‘Kendras’ in urban areas are to be set up in the six revenue divisions of the state through a public-private partnership.

The basic idea behind the Maha e-Seva Kendras is to set up a link between the district administration and the citizen for a smoother electronic delivery of services. The individuals who run these Centres are known as ‘Village Level Entrepreneurs‘ or VLEs. While some VLEs are individuals, some Centres are run by trusts as well.

 

To know how to start your own CSC click here.

 

What Administrative Services can be availed of at a CSC?

  • Age Nationality & Domicile Certificate
  • Income Certificate
  • Residence Certificate
  • Senior Citizen certificate
  • Heirship Certificate

 

What are the additional services available at a CSC?

  • Aadhar card Services
  • All types of Recharges such as D2h, Mobile, and Data Card
  • Utility Bill Payments like Light Bills, and Mobile Bills
  • Air/Bus/Train Bookings
  • Money Transfer Services
  • RTI Service
  • PAN Card Services
  • Passport Service
  • RTO Services

 

How to locate my nearest CSC?

To find your nearest Maha e-Seva Kendra in Mumbai Click here,  to view details of all the centres in Maharashtra please Click here.

 

How much does it cost to avail the services from CSC?

To find the fees and concerned department for the services provided by CSC, please Click here.

 

What do I do if the CSC is Over-Charging?

In Case of any incident of Incorrect Charging or Over-Charging, by any of the Maha-e-Seva Kendras, you can file a complaint through-

  1. Email – cscsupport@mahaonline.gov.in
  2. Phone – (022) 61316400 – Monday to Saturday (9.30 am to 9.30 pm). Excluding all Sundays and Govt. Holidays
  3. Or you can use the On-Line Complaint Management System at– http://suvidha.mahaonline.gov.in/Forms/Complaint_Reg.aspx

 

 

This information was provided by the Directorate of Information Technology, and https://www.mahaonline.gov.in/Site/Common/Services.aspx